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Housekeeping Team Lead

2 months ago

London, Greater London, United Kingdom Dorchester Collection Full time
Job Summary

We are seeking a highly skilled and experienced Floor Housekeeper to join our team at The Dorchester Collection. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and service in our hotel.

Key Responsibilities
  • Lead and motivate the housekeeping team to achieve exceptional results and maintain a high level of customer satisfaction.
  • Conduct regular room checks to ensure that all rooms meet our high standards of cleanliness and presentation.
  • Communicate effectively with guests and colleagues to ensure that their needs are met and exceeded.
  • Manage and maintain the housekeeping inventory and supplies to ensure that the team has everything they need to perform their duties.
  • Participate in ongoing training and development to stay up-to-date with the latest housekeeping techniques and best practices.
Requirements
  • Proven experience in a housekeeping or hospitality role, with a strong track record of delivering exceptional results.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong attention to detail and ability to maintain high standards of cleanliness and presentation.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Fluency in English, with the ability to communicate effectively with guests and colleagues.
What We Offer
  • A competitive salary and benefits package, including a generous bonus scheme and excellent service charge.
  • Opportunities for career development and advancement, with ongoing training and development to support your growth.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to a range of employee benefits, including discounts on hotel stays and F&B, as well as access to our award-winning learning academy.