Technology Solutions Specialist

2 days ago


Manchester, United Kingdom Lewis Silkin Full time

Job Title: Technology Solutions Specialist

Job Summary:

This role sits within the technology team, which comprises 40 technology specialists based in our London, Cardiff, Manchester, and Belfast offices. Our team delivers industry-leading technology solutions for our clients, staff, and communities, underpinning the firm's future products and services to enable business growth and enhance profitability.

Key Responsibilities:

  • Provide hands-on and remote support to all staff across our offices within the Service Desk Team.
  • Assist in the day-to-day operational support of the firm's technology systems and users.
  • Work mainly on the Technology Service Desk, encompassing user support, systems operational support, application support, testing, change control, and documentation.

Requirements:

  • Proven track record in troubleshooting technology issues and ability to quickly learn and adapt to new applications.
  • Follow processes and pay careful attention to detail.
  • Ability to work autonomously and within a team.
  • Willingness to work out of hours when required and at short notice.

Technical Skills:

  • Relevant technology qualification and/or previous experience of working in a professional services environment in support.
  • Excellent knowledge of Windows 11 and Office 365.
  • Freshservice or similar Service Management tools.
  • MDM, troubleshooting iOS, Windows Laptops, and Android devices.

Working Hours:

The working hours for this position are a standard day of 7 hours, five days a week. The core hours are 09:00 to 17:00 each weekday with an hour for lunch.



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