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Customer Service Representative

1 week ago


Guildford, Surrey, United Kingdom beBee Professionals Full time £22,000 - £28,000

In beBee Professionals, we are seeking a skilled and efficient Customer Service Advisor to join our team in Guildford, United Kingdom.

Job Description

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, along with a comprehensive benefits package, including a pension scheme and healthcare benefits.

As a Customer Service Advisor, you will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner. Key responsibilities include:

  • Handling incoming calls, emails, and chat queries from customers.
  • Providing accurate information regarding products and services.
  • Resolving customer issues efficiently and escalating when necessary.
  • Processing customer orders and managing account information.
  • Keeping records of customer interactions and follow-up tasks.
  • Working closely with other departments to ensure customer satisfaction.

To succeed in this role, you should possess:

  • Previous experience in a customer service role.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work both independently and as part of a team.
Benefits

We offer a range of benefits, including:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.