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Administrative Coordinator

2 months ago

Sheffield, Sheffield, United Kingdom Reed Full time
{"Job Title": "Legal Assistant", "Job Description": "Job Summary

We are seeking a highly organized and detail-oriented Administrative Assistant to join our Client Facing Concierge Team within the Conveyancing Department at Reed. This role is integral to providing exceptional customer service and administrative support.

Key Responsibilities
  • Communicate with clients via telephone, email, and face-to-face meetings, ensuring the highest level of customer service at all times.
  • Set up client files within the case management system and produce initial client documentation.
  • Carry out due diligence for both solicitor and client, and request necessary documentation for transactions.
  • Ensure timely return of documents from clients and work providers, following up as needed to progress transactions.
  • Log correspondence to the correct files/matters and enter data accurately into the case management system.
  • Complete tasks on the case management system and perform general administrative duties, including answering telephones.
  • Update all panel members/stakeholders within the business and referral businesses.
  • Draft sale contracts and re-mortgage documentation as required and deal with lenders on sale and purchase matters.
  • Draft completion statements and meet all key SLAs and KPIs within the department/referrers' requirements.
  • Act as a role model in file management, actions, and behaviour, ensuring compliance with all company policies and procedures.
Requirements
  • Ability to work to deadlines with real attention to detail.
  • Computer literate with competent use of MS Office and case management systems.
  • Ability to prioritize workloads and adhere to/surpass set targets.
  • Ability to work independently and as part of a team.
  • Excellent telephone manner, client care, and enthusiasm.
  • Strong communication skills, both oral and written.
  • Minimum 1 year's experience in an administrative role, client care/customer service environment, or conveyancing.
  • Good standard of spoken and written English.
What We Offer
  • £22,500 salary.
  • Opportunities for professional development.
  • Supportive team environment.
  • Exposure to a variety of tasks and responsibilities.
"}