Customer Service Sales/Claims Handler – Italian
4 weeks ago
Collinson is a global company dedicated to helping people travel with ease and confidence. We offer a unique blend of industry and sector specialists who provide market-leading airport experiences, loyalty, and customer engagement, as well as insurance solutions for over 400 million consumers.
Key Responsibilities
- Provide excellent customer service and handle inbound sales, customer service, and claims calls.
- Assess claims in accordance with policy wording and provide comprehensive verbal and written advice.
- Respond to customer emails within 24 hours and work to agreed standards of accuracy, quality, and business procedures.
- Ensure all recovery aspects of claims are monitored and amounts due are obtained where appropriate.
- Develop industry best practices for customer service and achieve high levels of customer service delivery.
Requirements
- Fluent Italian and English language skills.
- Numeracy and ability to analyze statistical information.
- Excellent written and verbal skills, with the ability to work under pressure.
- Confident and helpful telephone manner, with good organizational skills.
- Ability to work on own initiative and as part of a team, with knowledge of the Go-Trex claims system or similar claims systems.
- Understanding of FSA regulations and the TCF concept.
About Collinson
Collinson is an equal opportunity employer and welcomes differences in all their forms. We are focused on continually evolving our purpose-driven, high-performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team, and Be insight-led.
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