Helpline Consultant

15 hours ago

St Asaph, Denbighshire, United Kingdom Victim Support Full time
Job Description
We are seeking a skilled Triage & Interventions Officer to join our team in North Wales, working 37.5 hours per week. This is an exciting opportunity to make a difference every day and contribute to positive change & improvement for those who need it.

The ideal candidate will have resilience, adaptability, and excellent customer service and care skills. They will work effectively with the community, providing empathetic support and interventions to individuals in need.

Key responsibilities include triaging cases, providing emotional support, and facilitating connections to relevant services. The successful candidate will also be required to maintain accurate records and contribute to ongoing professional development.

This role offers a competitive salary of £25,000 - £30,000 per annum, depending on experience, and a range of benefits including comprehensive training and opportunities for career progression.

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