Retail Store Manager
2 months ago
Mind Retail is seeking a highly skilled and motivated Retail Store Manager to lead our shop's performance, maximize profits, and deliver exceptional customer service. As a key member of our team, you will inspire and lead a diverse team of staff and volunteers, creating a caring and supportive environment for people to flourish.
Our charity shops play a vital role in raising funds for Mind's mental health support services and are a vital part of local communities across England and Wales. As a Retail Store Manager, you will have the opportunity to drive change and make a meaningful impact in a dynamic and varied role.
Key Responsibilities- Lead and motivate a team of staff and volunteers to achieve sales targets and deliver exceptional customer service
- Develop and implement effective store operations, including inventory management, visual merchandising, and customer engagement
- Monitor and analyze sales data to inform business decisions and drive growth
- Build and maintain strong relationships with customers, suppliers, and community partners
- Stay up-to-date with industry trends and best practices to ensure our shop remains competitive and relevant
- Proven experience as a retail manager or in a similar leadership role
- Excellent leadership and communication skills, with the ability to motivate and inspire a team
- Strong business acumen, with the ability to analyze data and make informed decisions
- Excellent customer service skills, with a focus on delivering exceptional experiences
- Ability to work independently and as part of a team, with a flexible and adaptable approach
- Competitive annual salary
- 25 days' paid holiday per year (pro-rata for part-time employees)
- Development opportunities, including training and mentorship
- Comprehensive induction program and ongoing support
- Family-friendly policies and enhanced pay
- Competitive pension scheme and life assurance
- 25% staff discount in all Mind shops
- Access to exclusive discounts at over 160 retailers
Mind Retail is a network of over 170 charity shops across England and Wales, generating a net income of around £21 million per year. We are committed to creating a supportive and inclusive work environment, where everyone can thrive and make a meaningful contribution.
We value diversity and are committed to creating an inclusive workplace where everyone can bring their unique perspectives and experiences. If you are passionate about retail, leadership, and making a difference in your community, we encourage you to apply for this exciting opportunity.
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