Fraud Investigator
1 day ago
We're a global technology group that specializes in taking brands direct to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.
Our company is home to a portfolio of leading brands and sites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
About Online FraudThe latest figures report a significant number of fraud cases in the UK, and as payment and transaction mechanisms multiply, the risk of fraud grows. Organized criminal enterprises are joining individual fraudsters, making it a complex issue to address.
About the Fraud DepartmentThe Fraud department plays a crucial role in all parts of the fraud process, from awareness and prevention to detection and resolution. Our team uses our award-winning in-house built fraud platform, THG Detect, to combat fraud at THG.
About the RoleThe Fraud Investigations team is responsible for 'Detection & Investigation', working closely with the wider Fraud team on all other areas. We're looking for someone with experience identifying fraud and abuse in company systems and processes, investigating root cause and managing complex fraud problems through to closure.
Responsibilities:- Support Audit, Human Resources, Information Security, and Finance Teams with queries, monitoring, and investigations
- Assess and resolve referrals for Investigation from the Fraud Team and Customer Service
- Work closely with our Fraud data science and engineering teams on developing prevention strategies and identifying patterns of fraud and abuse
- Review and monitor BI reports in line with current threats to the business and undertake actions where appropriate
- Brand Protection activities such as marketplace audits, proactive detection of online groups, forums, pages, unauthorised resellers, and persons of interest who seek to defraud THG
- Monitor, investigate, and act on THG misuse of staff discount and other benefits
- Proactive monitoring of sales queues for either organised fraud or decisional issues and reporting findings to relevant management
- Excellent communication and interpersonal skills
- Experience with Open Source Intelligence
- Experience conducting investigations/Investigative experience in a similar role (Finance/Audit/Compliance)
- Certification such as ACFS or CFE (or equivalent)
- Experience producing high-quality reports. Proficiency in the Microsoft family of products (Outlook, Word, PowerPoint, Excel, Access, One Note)
- Familiarity with brand protection and channel distribution concepts
- Ability to maintain utmost confidentiality
- Familiarity with AML would be beneficial
- A demonstrated ability to work effectively in a fast-changing environment
- A natural inclination to and affinity to all things fraud: Ability to think like a fraudster and anticipate vulnerabilities and potential exploitation
- An apolitical team player who doesn't get rattled easily and focuses on getting things done
- Competitive salary
- Onsite Doctor
- Employee discounts
- Gym Discounts
- Company bonus scheme
- Company pension scheme
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