Assistant Store Manager, Tommy Hilfiger Ashford Outlet

2 days ago

Kent, United Kingdom PVH Full time

About PVH

PVH is a global apparel company with a rich history of growing brands and businesses with rich American heritages.

We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

About the Role

The Assistant Store Manager plays a key role in achieving our standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.

Responsibilities

  • Lead the store teams to generate sales, profit, minimize losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
  • Identify opportunities to grow the business and improve performance through collaborating with others.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
  • Partner with store management team to build on business opportunities and achieve company standards and objectives.
  • Focus staff on the importance of quality relationships with internal and external customers.
  • Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
  • Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels, and inventory levels.
  • Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business.
  • Analyze store level reports and create action plans to improve results.
  • Assist with the manpower planning, identification, recruitment, interviewing, and hiring processes.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings alongside other staff meetings.
  • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
  • Provide a great customer journey and achieve exemplary mystery shop results.

Requirements

  • You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust, showing a clear presence on the shop floor.
  • You'll approach all issues with a 'can do' approach and make informed decisions to find in-store solutions.

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