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Engineering Technical Director
1 month ago
We are seeking a highly skilled and experienced Engineering Technical Director to join our team in Wokingham.
This role will involve leading our local network operations team, providing invaluable support to both operational and service management functions. Our ideal candidate will have experience in working under pressure and to fixed deadlines, with excellent problem-solving skills and the ability to manage key business and IT stakeholders.
The salary for this position is approximately £70,000-£90,000 per annum, depending on experience.
Responsibilities and Competencies- Motivate, lead, coach and support your team to ensure performance is to the highest standard.
- Undertake or support rapid restoration of operational telecoms network fault resolution within SLA (and prior to critical Service failure where possible).
- Pro-actively manage, monitor and report on performance of the team and individuals on a daily, weekly, monthly basis; feedback results and use in regular coaching in support with the NMC Operations Manager.
- Take an overall pro-active responsibility for the technical support / issues arising within the operational telecoms environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments).
- Manage staff, rota and daily operations to ensure that there are appropriate resources to deal with the work within service standards.
