Technical Support Engineer
1 week ago
We are seeking an experienced Technical Support Engineer to join our team at N Consulting Limited.
Salary Range: £34,000 - £39,000 per annum
About the Role:
The successful candidate will be responsible for delivering technical support services to our clients. This includes resolving technical issues, installing and configuring hardware and software, and providing excellent customer service.
Main Responsibilities:
- Respond to technical queries and resolve issues efficiently and effectively.
- Install and configure hardware and software to meet client requirements.
- Provide excellent customer service and support to clients.
- Collaborate with other teams to resolve complex technical issues.
- Stay up-to-date with the latest technologies and trends in the field.
- Develop and implement technical solutions to improve client satisfaction.
- Communicate technical information to non-technical stakeholders.
- Participate in continuous learning and professional development opportunities.
- Assist in the development and maintenance of technical documentation.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 3+ years of experience in technical support role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work well under pressure and to tight deadlines.
- Proficiency in Windows operating system and Microsoft office suite.
- Knowledge of networking fundamentals and security protocols.
- Experienced in troubleshooting and repairing hardware and software issues.
About Us:
N Consulting Limited is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the needs of our clients.
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