Enterprise Success Manager
6 days ago
Sr. Enterprise Success Manager
Innovative Solutions for Enterprise Success
At IDeaS, we're seeking a seasoned professional to join our team as a Sr. Enterprise Success Manager. As a key member of our organization, you will be responsible for delivering exceptional service and support to our Enterprise clients, ensuring their success and maximizing the value of our solutions.
About the Role
As a Sr. Enterprise Success Manager, you will:
- Develop and maintain strong relationships with Enterprise clients, understanding their strategic and tactical objectives, and anticipating how they will impact our solutions and their ability to get the maximum value from them.
- Responsible for client communications, conflict resolution, and ensuring alignment between all communications to the designated client contact.
- Manage internal executive stakeholder meetings and participate in quarterly business review meetings.
- Adhere and set-up Enterprise internal and client processes to improve efficiencies and communications.
- Apply a disciplined and structured approach when resolving and communicating different types of complex Enterprise client issues.
Requirements
- 8 or more years' overall experience in the travel industry.
- 1 or more years' experience in corporate leadership or regional director responsibility within the travel sector utilizing automated revenue management systems.
- Superior analytical and technical skills balanced by an ability to navigate the larger strategic picture.
- Working knowledge of travel software systems (e.g., revenue management systems, central reservation systems)
- Excellent organizational skills coupled with the ability to manage multiple, sometimes conflicting priorities.
What We Offer
At IDeaS, we're committed to creating an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. We offer a competitive compensation package, opportunities for professional growth, and a collaborative work environment.
About Us
IDeaS is a global powerhouse of innovation and excellence, proud to be a part of SAS. We're a company that values creativity, collaboration, and a passion for delivering exceptional solutions to our clients.
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