Director of Operational Excellence
6 days ago
About the Role
The successful candidate will manage a growing team via 3 key reports and hold overall responsibility and accountability for the Service Desk Team, NOC and Systems Team and Technical Design and Implementation Team. Key responsibilities include:
- Developing and implementing a strategy for operational excellence to ensure client contract renewal and team performance.
- Providing direction and coordination in risk management planning and implementation.
- Owning team performance, including work allocation, training, problem resolution, and evaluation.
- Serving as a principal point of leadership on strategic and operational matters relating to Service Desk, NOC, Design and Implementation teams.
- Providing technical assessments of acquisition targets and managing operational integration.
Salary Range: £120,000 - £150,000 per annum (dependent on experience)
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