Director of Operational Excellence

6 days ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

About the Role

The successful candidate will manage a growing team via 3 key reports and hold overall responsibility and accountability for the Service Desk Team, NOC and Systems Team and Technical Design and Implementation Team. Key responsibilities include:

  • Developing and implementing a strategy for operational excellence to ensure client contract renewal and team performance.
  • Providing direction and coordination in risk management planning and implementation.
  • Owning team performance, including work allocation, training, problem resolution, and evaluation.
  • Serving as a principal point of leadership on strategic and operational matters relating to Service Desk, NOC, Design and Implementation teams.
  • Providing technical assessments of acquisition targets and managing operational integration.

Salary Range: £120,000 - £150,000 per annum (dependent on experience)



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