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Highway Maintenance Specialist

1 month ago

Oldham, Oldham, United Kingdom Direct Line Group Full time

About Our Organisation

At the Direct Line Group, we pride ourselves on being a leader in our industry. With a rich history dating back to 1971, we've been helping motorists across the UK navigate life's unexpected moments. We're committed to delivering exceptional service and building strong relationships with our customers.

We're excited to expand our team of skilled professionals who share our passion for providing top-notch support to those in need. As a Roadside Technician, you'll play a vital role in ensuring our customers receive the assistance they require, whether it's a minor issue or a more complex problem.

Your Role and Responsibilities

You'll be responsible for diagnosing and resolving vehicle issues, utilizing your technical expertise to provide efficient and effective solutions. Your day will begin at home, where you'll start in a Green Flag vehicle, equipped with a full kit to help you tackle any challenge that comes your way.

As a Highway Maintenance Specialist, you'll work closely with our dispatch team to improve the customer claims journey. You'll need to collaborate effectively, utilize up-to-date vehicle repair techniques, and display best practice and first-class Health & Safety behaviours.

Requirements and Qualifications

  • A current Category B driving licence is necessary
  • NVQ Level 2 or similar type of accreditation in light vehicle maintenance
  • Demonstrate empathy and a desire to always achieve the correct outcome.
  • Experience of the Motor Repair industry (essential)
  • Experience of lone working (desirable)
  • Utilise and apply up-to-date vehicle repair techniques.
  • Display and utilise best practice and first-class Health & Safety behaviours.
  • Collaboration with dispatch team to improve the customer claims journey.
  • Use self-initiative.

What We Offer

We understand that our employees are the backbone of our organisation, which is why we offer an attractive benefits package designed to suit your lifestyle:

  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Plus many more

Culture and Values

We're proud of our inclusive culture, which values diversity of background and thinking. As one of the UK's Top 50 Inclusive Employers, we're committed to making our business an enjoyable place to work, where everyone can be themselves and succeed in their careers.

We believe that our employees' individuality brings potential to our business. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Salary Information

The base salary for this role is up to £37,000 dependant on experience.