ServiceNow Configuration Expert

2 weeks ago

Hereford, Herefordshire, United Kingdom Leidos Full time

About Leidos:

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in defense, intelligence, homeland security, civil, and health markets. Our company has over 33,000 employees supporting vital missions for government and commercial customers.

We are seeking a skilled IT Service Management Specialist to join our team in London. As a key member of our IT Service Management team, you will be responsible for configuring and maintaining our ServiceNow platform to ensure high availability and reliability.

You will work closely with stakeholders to understand their requirements and provide technical solutions, leveraging your knowledge of ITSM principles and ServiceNow best practices. Additionally, you will stay up-to-date with the latest ServiceNow features and industry trends, proposing and implementing improvements to enhance functionality and user experience.

Key Responsibilities:

  1. Platform Management:
    1. Configure and maintain the ServiceNow platform, including upgrades, patches, and new releases.
    2. Monitor system performance and ensure high availability and reliability.
  2. Configuration and Customization:
    1. Maintain and configure ServiceNow modules and processes such as Incident, Problem, Change, Request Fulfilment, Asset, and Configuration Management.
    2. Customize ServiceNow applications and facilitate the rollout of new applications and modules.
    3. Automate routine tasks to improve efficiency and reduce manual intervention.
  3. Integration and Data Management:
    1. Manage the Integration of ServiceNow with other enterprise systems via APIs, web services, and other integration tools to ensure functionality is maintained, working as expected and to develop new features.
    2. Ensure data integrity and consistency across the platform and perform regular data audits.
  4. Security and Compliance:
    1. Implement and enforce security policies and access controls.
    2. Ensure compliance with organizational policies and industry standards.
  5. Continuous Improvement & Horizon Scanning:
    1. Stay updated with the latest ServiceNow features, best practices, and industry trends.
    2. Propose and implement improvements to the ServiceNow platform to enhance functionality and user experience.

Requirements:

  • Proven experience as a ServiceNow Administrator and/or ServiceNow Administrator Certification (CSA) is desirable.
  • Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
  • Strong understanding of ITIL/ITSM principles.
  • Experience with Agile or Scrum methodologies.
  • Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
  • Knowledge of database management and Maria DB.

What We Offer:

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. Our employment package includes a contributory pension scheme, private medical insurance, 33 days annual leave, and access to flexible benefits. We are committed to diversity and welcome applications from every part of the community.

Pay Range: The estimated salary for this role is between £45,000-£60,000 per annum, depending on experience and qualifications.

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