Operations Director for Commercial HVAC
3 weeks ago
An established HVAC contractor with a strong presence in the commercial sector is seeking an experienced Service Management Expert to drive service quality standards, productivity, and client satisfaction. The successful candidate will have a proven track record in HVAC technical mastery, leadership, and client relationships, as well as experience in managing teams and controlling P&L.
The company operates as an Employee-Owned Trust, where employees genuinely have a say in the company's management and can be involved in decision-making processes. This approach fosters a long-term view of business success, where employees are invested in the company's performance and longevity.
The role offers a competitive salary range of £55,000 - £60,000 per annum, dependent on experience, plus additional benefits including a car allowance, annual bonus, pension scheme, and employee-owned trust profit-sharing scheme. If you are a motivated and driven individual with a passion for delivering exceptional service, we encourage you to apply.
Key Responsibilities:
- Manage a team of mobile engineers to deliver high-quality services
- Oversee the efficient management of service and maintenance contracts
- Maintain and grow client relationships to ensure contract extensions and remedial works
- Monitor profit and loss figures, including top and bottom-line data
- Identify opportunities for continuous improvement and implement changes
Requirements:
* Proven service management or operations management experience leading and planning work for a team of engineers
* HVAC technical background with knowledge of heating, cooling, wet systems, and plant rooms
* Excellent communication and interpersonal skills, with the ability to lead technical conversations with clients
* Experience of service and maintenance contract framework and negotiations
* Drive for continuous professional development, progression, and increasing responsibilities
About Us:
Bennett and Game Recruitment is a multi-disciplined technical recruitment agency operating across the UK. We specialize in placing talented individuals in various industries, including the HVAC sector.
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