Vehicle Operations Manager
1 month ago
We are seeking a motivated and experienced Automotive Center Manager to lead our team of professionals in delivering exceptional vehicle maintenance services. As a key member of our management team, you will be responsible for driving excellence in quality standards and results, ensuring that our customers receive the best possible experience.
About Our OrganisationMotorsport-Total GmbH is the UK's leading retailer of motoring and cycling products and services. We are dedicated to delivering exceptional customer experiences and maintaining the highest standards of quality and safety.
Job SummaryIn this role, you will be responsible for managing a team of 11 staff members, including Assistant Managers and Workshop Controllers. Your primary goal will be to deliver exceptional customer experiences while ensuring high-quality workmanship and meeting compliance standards across Health and Safety and quality.
Key Responsibilities:- Lead a team of skilled technicians and customer services advisors in delivering a seamless service experience.
- Drive excellence in quality standards and results through effective management practices.
- Manage capability and performance, ensuring that all team members meet their targets.
- Deliver coaching and training to colleagues in the moment to enhance their skills and knowledge.
- Meet compliance standards across Health and Safety and quality.
To succeed in this role, you will need:
- A track record of achieving success with teams, working to give customers a fantastic experience.
- Experience of exceeding customer metrics targets through effective management.
- Excellent communication skills, verbally and in writing.
- IT proficiency, with experience of using Microsoft packages, including Word, Excel, and PowerPoint.
- A current full valid driving licence.
We offer a competitive salary of £56,000 per year, plus a range of benefits, including:
- Average uncapped bonus of £10,800 per year (with potential to earn more).
- 5 days a week.
- Earn extra with our refer-a-friend scheme – T&C's Apply.
- 25% off most of our products in Halfords Retail stores and online.
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- At least 25% colleague discount at Tredz.
- Life assurance.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more.
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced.
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
- Cycle2Work scheme.
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future.
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and wellbeing services.
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