National Infrastructure Delivery Specialist
6 days ago
As the Senior Service Delivery Manager, you will define the strategic vision for the live service and manage a team of approximately 50 IT professionals to ensure seamless operation, compliance with SLAs, and the successful delivery of fixes and small enhancements via Agile teams.
Key Responsibilities:
- Team Leadership: Oversee a global team ensuring 24/7 system operations, maintenance, and monitoring to maintain system availability and performance.
- Incident Management: Lead incident response and troubleshooting for critical system issues.
- System Upgrades: Oversee deployment of software updates, patches, and hardware upgrades with minimal service disruption.
- Collaboration: Work closely with development teams to seamlessly transition major enhancements into the live service.
- Change Management: Maintain a robust and efficient change management process.
- Stakeholder Management: Serve as the primary contact for internal and external stakeholders, ensuring transparent communication on system status.
- Governance: Chair the monthly service board and weekly service meetings with the client, ensuring alignment on priorities.
- Reporting: Produce detailed client reports on a weekly and monthly basis, as well as internal performance reports.
- Financial Management: Manage service budgets effectively to ensure cost efficiency.
Requirements:
- Proven experience in live service delivery management for critical national infrastructure.
- Expertise in incident management, troubleshooting, and operational excellence.
- Familiarity with Agile methodologies, specifically SAFe Agile, for delivering fixes and small enhancements.
- Robust understanding of change management processes and service transition.
- Exceptional communication and stakeholder management skills, able to operate at a senior level and balance competing demands.
- Financial acumen to manage and monitor service budgets effectively.
The estimated salary for this role is around £80,000-£110,000 per annum, depending on experience. We offer a competitive package including excellent pension, private healthcare, plus a share scheme.
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