Public Area Support Associate

3 days ago


South Ascot, United Kingdom COWORTH PARK Full time

Coworth Park is seeking a Service Excellence Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional service and creating memorable experiences for our guests.

About the Job

As a Public Area Attendant, you will work closely with our guests, responding promptly to their requests and needs, and taking pride in delivering a world-class experience. Your attention to detail, thoroughness, and commitment to hygiene standards will ensure that our guests receive nothing but the best.

You will be working in a fast-paced environment, responding to special requests, and sometimes dealing with unexpected situations. However, you will also have the opportunity to develop your skills and knowledge, receiving training and development opportunities to help you grow in your role.

Key Responsibilities

  • Provide seamless service, discretion, and flexibility during shifts
  • Respond promptly to guest requests and needs
  • Take pride in delivering a world-class experience
  • Maintain high standards of attention to detail, thoroughness, and hygiene

Requirements

  • Excellent communication skills and a strong customer service ethic
  • Able to communicate comfortably in English
  • Possess a positive attitude and a willingness to learn

Benefits

  • Complimentary stays, including breakfast, across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant social events that bring employees together
  • Amazing benefits, such as discounts in various high street and online shops, enhanced family leave entitlements, and a competitive private pension scheme
  • Apprenticeship, training, and development opportunities
  • Up to £1000 bonus when you recommend a friend
  • Access to immediate wellbeing advice

Salary: £22,000 - £25,000 per annum, depending on experience


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