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Duty Care Manager

2 months ago


Devizes, Wiltshire, United Kingdom McCarthy Stone Full time
About the Role

We are seeking a professional Duty Care Manager to join our team at McCarthy Stone, a leading provider of retirement living solutions. As a Duty Care Manager, you will be responsible for ensuring the smooth operation of our development, Shackleton Place, and providing exceptional customer service to our residents.

Key Responsibilities:

  • Manage the security and safety of the development, ensuring the well-being of our residents.
  • Oversee the Care and Support teams, providing guidance and support as needed.
  • Coordinate and facilitate activities that promote community spirit and engagement among residents.
  • Develop and implement strategies to enhance the overall resident experience.
  • Collaborate with other departments to ensure seamless delivery of services.

Requirements:

  • Experience in a care or support environment, with a strong understanding of customer service principles.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and stakeholders.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • Strong problem-solving and conflict resolution skills, with a focus on finding solutions that meet the needs of all parties.
  • Knowledge of relevant legislation and regulations, with a commitment to maintaining high standards of care and support.

What We Offer:

  • A competitive salary and benefits package, including life assurance and company pension.
  • Opportunities for professional development and training, including management and leadership qualifications.
  • A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
  • Access to our Employee Assist Programme, including counseling and legal advice.
  • A chance to make a positive difference in the lives of older people, and be part of a team that is dedicated to delivering exceptional customer service.