Enforcement Support Officer

4 weeks ago

London, Greater London, United Kingdom Brackenberry Full time

We are working closely with a Local Authority in Lewisham to assist with the appointment of an Enforcement Support Officer, on a 1-year contract, with a high likelihood of extension at the client's discretion.

Key Responsibilities:

  • The postholder will report to the Enforcement Agent Team Leader and plan their daily schedule of work allocated by the Enforcement Agent Team Leader or other senior managers.
  • The postholder will provide training and supervision on specific tasks to trainees and other officers, as required.
  • The postholder may be required to work evenings, weekends, and occasional public holidays to meet service requirements.
  • To deal with all internal and external customer enquiries in a courteous, approachable, helpful, and professional manner.

Requirements:

  • Detailed knowledge of Council Tax and Business Rates and Sundry Debts Enforcement legislation.
  • Knowledge of Welfare Rights issues.
  • Detailed knowledge of Taking Control of Goods legislation and fee structure.
  • Good knowledge of monitoring computerised workflow systems.
  • Working knowledge of the Magistrates Court, County Court, and High Court proceedings for the recovery of unpaid revenue and ability to represent the council as necessary.
  • Knowledge of Lone Working Policy.
  • Knowledge of excellent practice in customer care.

Experience:

  • Working within a Revenues or similar environment.
  • Planning, managing, and monitoring programs of work, interpreting and applying legislation.
  • Experience of managing conflicting priorities, under pressure, to meet service objectives.
  • Experience of dealing with challenging customers.

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. This role is temporary, though opening assignments can be extended by clients on a longer-term basis and can sometimes become permanent.

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