Africa Travel Specialist

4 days ago


Cheltenham, Gloucestershire, United Kingdom Coral Tree Travel Ltd Full time

Company Overview: Coral Tree Travel Ltd is a pioneering travel company specializing in unique family safaris in Africa.

Job Purpose: As an Africa Travel Specialist, you will join our sales team to drive growth and expansion by delivering exceptional service to clients and growing sales and repeat business.

Key Responsibilities:

  1. Sales and Customer Service: Achieve high conversion rates of Africa safari enquiries, establish strong client relationships, and deliver impeccable service to ensure repeat and referral business.
  2. Client Journey Management: Take responsibility for the entire customer journey, ensuring the highest standards of service are delivered during the sales process, pre-travel, while traveling, and post-travel.
  3. Proposal and Document Creation: Develop and deliver client proposals and travel documents that showcase the company's expertise and premium brand.
  4. Travel Emergency Management: Manage any travel emergencies and issues within your client pool.

Secondary Responsibilities:

  1. Digital Content Creation: Generate engaging digital content for product pages, destinations, experiences, and blogs.
  2. Communication Skills: Possess excellent communication skills, both in person and remotely.
  3. Customer Service Drive: Demonstrate a relentless drive to deliver phenomenal customer service.
  4. Technical Skills: Possess good Microsoft Office and IT skills.

Requirements:

  1. Personal Travel Experience: Have personal travel experience within Africa.


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