IT Infrastructure Manager

3 days ago


Woking, Surrey, United Kingdom In Technology Group Full time
About the Role:

We are a recruitment agency seeking an experienced IT Helpdesk Manager to join our local MSP in Chobham. As the successful candidate, you will oversee all systems' smooth operation, develop strategies for security and reliability, and stay updated on the latest technologies.

Key Responsibilities:
  • Manage a team of skilled engineers
  • Monitor and track KPIs to ensure service quality
  • Build and maintain client relationships through proactive issue resolution and clear communication
  • Ensure services meet agreed SLAs

Requirements:

To excel in this role, you should have:
  • Bachelor's degree in IT, Computer Science, or a related field
  • Previous management experience within an MSP environment
  • Strong leadership and team management abilities
  • Proven track record of delivering exceptional customer service and managing client relationships effectively
  • Extensive technical knowledge of IT infrastructure, hardware, software, and networking concepts

The ideal candidate is proactive, self-motivated, and passionate about delivering high-quality IT support solutions. With excellent problem-solving skills and interpersonal abilities, you will build strong relationships with clients and internal stakeholders.

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