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Insurance Relationship Manager

2 months ago

London, Greater London, United Kingdom Grosvenor Full time

Purpose of Role

Grosvenor is seeking an experienced and skilled professional to join our team as an Insurance Relationship Manager.

The successful candidate will be responsible for maintaining and enhancing Realty and Grosvenor's brand and reputation with clients, within the insurance industry and generally.

  • Maintain and enhance Realty's and Grosvenor's brand and reputation with clients, within the insurance industry and generally.
  • Support the company to maintain service excellence and consistently deliver great customer outcomes, and to meet and attempt to outperform its targets.
  • Actively work in client relationship management, service and retention, broking, claims management and negotiation.
  • Contribute to growth.
  • Participate in change projects relating to the enhancement and improvement of the business.

Key Responsibilities

FCA Function

  • Understand and comply with the requirements and expectations of the FCA's individual conduct rules (COCON 2.1 Individual conduct rules - FCA Handbook).

Client Service

  • Within a client service team structure, support service delivery as required.
  • Undertake client facing functions ensuring that the clients receive excellent insurance advice and service, and have an appropriate insurance programme that reflects the risk profile.
  • Complete administration and quality control responsibilities in accordance with compliance and operating policies and procedures.
  • Deliver claims service to secure best outcomes for clients.
  • Maintain effective relationships with the underwriting community and negotiating terms with underwriters.

Business Development

  • Develop further business from existing clients by identifying cross selling opportunities.

Leadership

  • Collaborate with colleagues in servicing the company's client portfolio and assisting with technical insurance questions and issue.
  • Adhere to compliance procedures and maintain quality control to ensure that customers receive great outcomes, are treated fairly at all times and remain with Realty in the long term.
  • Maintain learning and development appropriate to the role and achieve the annually required hours of CPD.
  • Participate in special projects to deliver corporate objectives and change relating to the improvement of the business.

Additional Information

The successful candidate will be required to maintain a clear understanding of the company's policies and procedures and to adhere to all relevant compliance requirements.