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IT Account Manager

2 months ago

Lancashire, United Kingdom Peel Recruitment and Solutions Ltd Full time
Job Title: Technical Account Manager

At Peel Recruitment and Solutions Ltd, we are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for managing and developing our IT customer accounts, ensuring long-term success, retention, and growth.

Key Responsibilities:
  • Build and maintain strong, long-term relationships with IT customers
  • Act as the primary technical and commercial point of contact, addressing any issues, concerns, or requests
  • Conduct regular meetings and communication to understand need, expectations, and service performance
  • Ensure high levels of client satisfaction by addressing any issues and providing services promptly
  • Develop key account plans tailored to each client
  • Negotiate customer contracts and agreements
  • Implement strategies to increase client retention, reduce churn, and deliver growth
  • Liaise with internal teams (e.g. engineering, product, finance, contracts) to ensure the successful delivery of solutions and ongoing support
  • Oversee the implementation and delivery of projects, ensuring they align with customer need are delivered on time, within scope, and budget
  • Understand industry trends, market conditions, and competitor activity
  • Provide clients with insights and advice on emerging technologies and IT best practice
Requirements:
  • 5+ years of experience in account management or service management within the IT Industry
  • Proven track record of managing accounts
  • Strong understanding of IT products and services, particularly the Microsoft Suite
  • Ability to manage multiple accounts and projects simultaneously
  • Strong problem-solving skills with an attention to detail
  • Proficiency in CRM software and Microsoft Office Suite