UK Mortgage Leadership Role

1 day ago


London, Greater London, United Kingdom mbf Full time

Company Overview

mbf is a leading fintech company based in London, dedicated to providing innovative solutions for the mortgage industry. Our mission is to transform the way financial advice is delivered in the UK, combining human expertise with cutting-edge technology.

Job Summary

We are seeking an experienced Mortgage Advice Team Lead to join our dynamic team in London. The successful candidate will be responsible for leading and managing our mortgage team, overseeing the end-to-end mortgage operations, and developing strategies to improve operational efficiency and drive customer satisfaction.

Key Responsibilities

  • Develop and execute strategies to improve operational efficiency, drive customer satisfaction, and support the overall growth of the business.
  • Lead and mentor the mortgage team, fostering a culture of collaboration, excellence, and continuous improvement.
  • Manage all aspects of mortgage operations, ensuring compliance with regulatory standards, internal policies, and industry best practices.
  • Identify and implement process enhancements to streamline workflows, reduce costs, and improve service delivery.
  • Maintain high standards of service, ensuring a superior customer experience and addressing any concerns efficiently.

Requirements

  • A relevant qualification for giving mortgage advice in the UK (e.g. CeMAP / Certificate in Mortgage Advice)
  • Deep knowledge of mortgage products, regulatory requirements, and industry trends
  • Strong analytical, problem-solving, and decision-making abilities
  • Excellent communication and interpersonal skills
  • A results-driven mindset focused on delivering exceptional customer service and operational excellence

Estimated Salary Range: £65,000 - £85,000 per annum



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