Telecoms Provisioning Specialist

5 days ago

Gaddesden Row, United Kingdom ARL Recruitment Ltd Full time

A rewarding opportunity has arisen for a Telecoms Provisioning Specialist to join ARL Recruitment Ltd in Hemel Hempstead. As a key member of our team, you will play a crucial role in managing and coordinating telecommunications services for customers.

Job Overview

The successful candidate will be responsible for processing customer orders, ensuring all details are accurate and complete. You will work closely with sales, technical support, and operations teams to facilitate seamless service provisioning and keep customers informed throughout the process.

Key Responsibilities:
  • Order Management: Process customer orders for new telecommunications services and ensure all details are accurate and complete.
  • Coordination & Communication: Work closely with sales, technical support, and operations teams to facilitate seamless service provisioning and keep customers informed throughout the process.
  • Troubleshooting & Resolution: Identify and resolve provisioning issues, collaborating with technical teams to overcome challenges and ensure customer satisfaction.
  • Quality Assurance: Adhere to company policies and procedures, maintaining high standards in service delivery.
  • Customer Support: Provide exceptional customer service, addressing inquiries and assisting with service setup and configuration.
  • Reporting & Analysis: Maintain accurate records of provisioning activities and generate performance reports to track success.
Requirements:

To be successful in this role, you will need:

  • Customer Service Expertise: Previous experience in a fast-paced customer service environment, particularly in telecom provisioning or related roles.
  • Strong Communication Skills: Ability to convey information clearly and concisely, whether over the phone, via email, or in person.
  • Problem-Solving Mindset: Experience managing complex customer issues and driving them to successful resolution.
  • Tech Savvy: Proficiency with telecom provisioning systems, CRM software, and Microsoft Office applications.
  • Team Player: A collaborative spirit and a 'can-do' attitude with a willingness to learn and adapt in a dynamic environment.
What We Offer:

We offer a competitive salary of £30,000 - £35,000 per annum, depending on experience, as well as opportunities for career growth and development. If you're looking for a challenging and rewarding role in a forward-thinking company, we want to hear from you.

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