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Customer Experience Specialist

2 months ago

Croydon, Cambridgeshire, United Kingdom Randstad Full time £4
Job Title: Customer Experience Specialist

At Randstad, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our HR department, you will be responsible for providing exceptional employee relations services to our clients.

Key Responsibilities:
  • Manage Employee Relations Cases: Provide support to managers and individuals in the Trust's policy and process to deliver a professional and legally safe HR service.
  • Deliver Educational and Operational Employee Relations Advisory Services: Play an integral role in delivering a comprehensive, high-quality, and proactive educational and operational employee relations advisory and support service to managers and staff within the Trust.
  • Establish Strong Working Relationships: Establish strong working relationships with managers in assigned directorate teams to support the employee relations and management upskilling requirements within the service.
  • Provide HR Advice and Support: Provide first point of contact HR advice and support to the designated directorate/team to support and encourage early resolution of employee relations issues when raised.
Requirements:
  • Demonstrable Experience: Demonstrable experience of providing a wide range of operational employee relations services to staff at all levels.
  • Design and Facilitation: Demonstrable experience of designing and facilitating management training/briefing sessions on HR policies and procedures and management of staff.
  • HR Policies and Procedures: Able to review and update HR policies and procedures in line with changes to employment law, Trust values, and/or case law as required.
  • Senior HR/ER Level: Demonstrable knowledge of working at a senior HR/ER level within a complex unionized environment.
  • Electronic HR Reporting: Familiar with electronic HR reporting and recording systems and producing reports as required.

We are looking for a highly skilled and experienced Customer Experience Specialist to join our team. If you have a passion for delivering exceptional employee relations services and a strong background in HR, we would love to hear from you.