Operations Coordinator
4 days ago
Estimated Salary: £27,754.65 per annum (plus comprehensive benefits)
Location: Eastleigh
We are seeking a highly organized and efficient Operations Coordinator to join our team at Service Care Solutions. As an Operations Coordinator, you will be responsible for coordinating the diaries of our disrepair Operatives to ensure effective service delivery.
Key Responsibilities:
- Take ownership of scheduling and coordination to ensure works are completed in line with KPIs and SLAs.
- Liaise with Senior Managers, Surveyors, and Operatives to effectively coordinate works and ensure all requirements are fulfilled efficiently.
- Engage with customers to schedule appointments and keep them updated, focusing on delivering excellent customer service.
- Coordinate necessary surveys (Electrical, Gas, EPC, Asbestos) and ensure all relevant certifications are current and stored appropriately.
- Manage purchase orders and ensure compliance with financial requirements.
- Collaborate with surveyors to raise jobs and liaise with subcontractors as needed.
- Maintain performance and assurance spreadsheets and raise jobs as necessary.
- Analyze data from various dashboards to prioritize scheduling effectively.
Requirements:
- Proven experience prioritizing workload in a busy working environment.
- Excellent communication, administration, and customer service skills.
- Strong understanding of Microsoft programs and in-house database systems.
- Knowledge of job scheduling and management.
- Highly organized, efficient, and a collaborative team player.
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