Field Account Manager

2 months ago

Sittingbourne, Kent, United Kingdom DHL eCommerce UK Limited Full time

About the Role

We are seeking a highly skilled and experienced Account Manager to join our team at DHL eCommerce UK Limited. As a key member of our sales team, you will be responsible for the maintenance and growth of a portfolio of customers within a set geographical location.

Key Responsibilities

  • Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets
  • Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings
  • Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
  • Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at-risk accounts
  • Work alongside our other sales channels to perform thorough handovers when required
  • Responsible for supporting with all yield management projects to deliver improved customer margin GPI and margin improvements
  • Provide timely and accurate customer revenue and volume forecasts
  • Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
  • Maintain strong relationships with all departments within DHL eCommerce UK

The Ideal Candidate

  • Strong presentation skills
  • The ability to work under pressure and achieve set deadlines
  • Good analytical skills, specifically in the pre-processing of data
  • Excellent Microsoft Excel skills
  • Excellent planning and organisational skills
  • Competency in using our operating systems
  • Fully competent with our IT systems and product offering
  • A good understanding of all DHL eCommerce UK Health and Safety requirements
  • A full UK Driving Licence
  • Self-motivation with proven ability to manage customers and opportunities within a large geographical area

Career Development

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK Limited.

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