Retail Support Manager

1 month ago


Barnsley, Barnsley, United Kingdom Marks & Spencer Plc Full time

As a Retail Support Manager at Marks & Spencer Plc, you will play a crucial role in ensuring the smooth operation of our stores. Your primary responsibility will be to support the Store Leadership team in managing the day-to-day activities of the store, including supervising staff and maintaining high standards of customer service.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for prioritizing tasks, allocating resources efficiently, and ensuring that all processes and tasks are delivered consistently and productively.

In this role, you will also be expected to maintain a safe and legal store environment, identify areas for improvement, and implement changes as necessary. Additionally, you will be responsible for supporting the delivery of an inspirational, improved, and consistent visual customer journey in-store, which inspires our customers to shop and buy more often.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits including pension scheme, life insurance, and discounts on Marks & Spencer products.

  • Delivers great standards and service by putting the customer first
  • Acts on customer feedback to deliver improvement
  • Ensures the delivery of brilliant basics
  • Coaches the team to deliver excellent standards of product presentation
  • Supports the delivery of plan A
  • Provides regular and timely feedback to line manager to support colleague performance


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