Customer Engagement Specialist
3 days ago
**Job Title:** Customer Engagement Specialist
**Location:** Southall
**Estimated Salary:** £25,300 - £31,400 per annum (dependent on experience)
We are seeking a highly motivated and experienced Service Delivery Representative to join our team at Sheridan Ward Recruitment Services in Southall. The successful candidate will have a proven background in customer service or account management and be able to work effectively in a fast-paced office environment.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. They will also possess IT and administrative skills, as well as previous office-based experience.
A key aspect of this role is the generation of leads and working closely with the sales team to achieve targets. The successful candidate will be confident in their ability to make outbound calls to customers and deal with incoming calls in a professional manner.
The role also involves ensuring customer details are accurate on our systems and working collaboratively with the sales team to deliver exceptional customer service.
We offer a competitive salary package, including an attractive bonus scheme. This scheme offers the potential for an additional £6,000 per annum, making this a highly rewarding career opportunity.
**Key Responsibilities:*
- Making outbound calls to customers
- Dealing with incoming calls
- Ensuring customer details are accurate on our systems
- Working closely with the sales team
- Generating leads
Benefits:
- Free onsite parking
- Bonus scheme
- Pension scheme
- Life assurance
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