Resident Support Specialist

3 days ago


Basildon, Essex, United Kingdom CIH International Housing Group Full time
Resident Support Specialist
At Sanctuary Housing, we are committed to providing good quality, affordable homes in communities that residents can be proud of. We are seeking a skilled Resident Support Specialist to join our team in Basildon, England.

The successful candidate will provide support to residents in maintaining their tenancies, addressing any concerns or issues they may have, and promoting sustainable tenancies through effective communication and liaison with other departments.

Key responsibilities include managing tenant expectations regarding repairs, escalating any property maintenance issues affecting resident welfare via appropriate channels, and managing complaints about service delivery. The ideal candidate will have prior experience of undertaking a similar role, excellent analytical and problem-solving skills, and the ability to build strong working relationships with internal and external customers.

This is a temporary position for up to 6 months, offering a competitive salary of £33,854 per annum (pro rata) and a range of benefits, including 25 days annual leave, a pension scheme with employer contributions, life assurance, and an employee advice service including counselling.

We offer a supportive work environment, opportunities for professional development, and a chance to make a real difference to the quality of people's lives. If you are a motivated and organized individual with a passion for delivering high-quality resident support services, we encourage you to apply.

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