Warehouse Operations Manager
1 week ago
We are seeking a highly skilled and experienced Warehouse Operations Manager to join our team in Thatcham. As a key member of our operations team, you will be responsible for leading a team of warehouse shift managers, section leaders, and operatives to deliver exceptional customer service and operational excellence.
Key Responsibilities:- Manage and support shift managers with coaching, counseling, and development of all employees within the warehouse teams.
- Accountable for operational excellence, including cost and service delivery, peak planning, and delivery.
- Responsible for overall productivity within the operation, ensuring activities are cost-effective and managing levels of manpower and other resources.
- Customer service management, including escalation to store.
- Accountable for delivering operational KPIs, maintaining and improving performance levels to maximize efficiency of operation in line with account KPIs.
- Accountable for delivering the warehouse budget.
- Thorough knowledge and hands-on experience of a warehouse function within the FMCG distribution industry.
- Background operating at a managerial level is a must, with a passion for teamwork, coaching, and mentoring.
- Excellent team management and customer relationship skills.
- An analytical mindset.
- Flexibility to cover a variety of shift patterns in the future.
- Previous experience working with trade unions.
Gist is a dynamic and evolving business built on our core values of safety, people, progress, accountability, collaboration, and ethics. We are united by our objective to establish a performance-focused environment that is fair and inclusive, where everyone can develop and connect meaningfully to their manager, the Gist vision, and M&S.
We are fiercely protective of everyone's health, safety, and wellbeing, and align firmly to M&S's sustainability commitments in Plan A. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era.
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