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Service Desk Engineer

2 months ago


London, Greater London, United Kingdom Impellam Group Full time £45,000

Job Title: Service Desk Engineer

Job Type: Full-time

Location: Hybrid

Job Description:

We are seeking a skilled Service Desk Engineer to join our dynamic team at Impellam Group. As a Service Desk Engineer, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring that our clients' IT systems are running smoothly.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document technical issues and resolutions for future reference
  • Participate in on-call rotations to provide 24/7 support
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Proven experience in a technical support role
  • Strong technical skills, including knowledge of Microsoft technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Technical Skills:

  • Windows 10
  • Office 365
  • Microsoft Office
  • Intune/Conditional Access, MFA
  • Active Directory
  • Microsoft Server/Exchange OS
  • Microsoft Azure
  • Mimecast
  • Palo Alto Networks
  • Telephony
  • Antivirus