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Service Desk Engineer
2 months ago
Job Title: Service Desk Engineer
Job Type: Full-time
Location: Hybrid
Job Description:
We are seeking a skilled Service Desk Engineer to join our dynamic team at Impellam Group. As a Service Desk Engineer, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring that our clients' IT systems are running smoothly.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Document technical issues and resolutions for future reference
- Participate in on-call rotations to provide 24/7 support
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Proven experience in a technical support role
- Strong technical skills, including knowledge of Microsoft technologies
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Technical Skills:
- Windows 10
- Office 365
- Microsoft Office
- Intune/Conditional Access, MFA
- Active Directory
- Microsoft Server/Exchange OS
- Microsoft Azure
- Mimecast
- Palo Alto Networks
- Telephony
- Antivirus