Mortgage Completions Specialist

2 weeks ago


Harrow, United Kingdom Quantum Group Full time
Mortgage Completions Manager Job Description

We are seeking a highly skilled Mortgage Completions Manager to join our team at Quantum Group, an international bank based in Harrow. This is a permanent position that requires a strong understanding of mortgage completions and a ability to work in a fast-paced environment.

Key Responsibilities:
  • Manage a pipeline of cases, prioritizing tasks and workflows to ensure smooth assessment and completion of Buy-to-Let applications.
  • Liaise with internal stakeholders, including underwriters, credit administrators, risk managers, and branches, as well as external stakeholders, such as solicitors, customers, brokers, and valuers.
  • Review legal documents and completion queries, providing written and verbal responses to support completion.
  • Collaborate with relevant stakeholders to obtain information and progress cases to completion.
  • Be the first point of contact for solicitors and brokers following the issuing of the formal mortgage offer, managing and supporting queries related to offer conditions.
  • Gain a full understanding of the BTL credit policy to resolve completion queries and manage escalations.
  • Support the satisfaction of legal conditions of the mortgage offer in line with the bank's lending policy and case requirements.
  • Monitor and manage upcoming expiration of valuations, credit searches, and offers.
  • Assist the solicitors and completions support team for smooth processing and completion of cases.
  • Support the processing team in releasing completion funds, ensuring deadlines are met and funds are released as scheduled.
  • Proactively manage a pipeline of Offered and Legal instructed cases, providing monthly completions forecasts to management.
  • Liaise with brokers and intermediaries for any outstanding requirements to ensure progressing of cases.
  • Ensure cases are smoothly progressing from offer to completion.
  • Liaise with internal teams, including business, credit administration, compliance, products, audit, and others, during the process.
  • Keep customers and brokers informed of the progress of post-offer applications and explain the bank's timelines and requirements throughout the process.
  • Prepare and maintain MIS for the BTL department as a whole.
  • Assist the CCO/CBO/Head Underwriter in preparing various PPTs and reports for presenting to various authorities and committees related to the BTL portfolio.


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