Phlebotomy Training Lead

2 days ago

London, Greater London, United Kingdom Viapath Full time
Job Overview

This role oversees and delivers the training and development of Phlebotomy employees by reviewing training plans, monitoring and scheduling competency assessments. This role includes accountability of the provision of our successful, accredited Phlebotomy Training Course, providing the theory and competency for over 150 external students per annum. This role will also encompass the rollout and support of our Undergraduate Medical Education (UGME) Medical Student business provision and any other tailored Phlebotomy training as deemed appropriate.

Main Responsibilities
  • Identify skill gaps and planning of training of all technical, and administrative roles within the associated work area.
  • Oversee the delivery of training and development processes, including development of training materials and competency.
  • Delivery of UGME Medical Student provision, liaising with the Undergraduate Medical Education Coordinators and Department Leads to ensure a high standard of training is provided.
  • Provide regular training-related reporting to senior management and the Talent team, highlighting issues and risks, and measuring progress against agreed Key Performance Indicators (KPIs).
  • Manage the employee compliance for statutory/mandatory training in all areas.
  • Work collaboratively with Phlebotomy training leads to ensure the delivery of the operational objectives for the associated work area.
  • Identify and address skills gaps with support from the Learning & Development and Talent teams.
  • Develop the overarching Phlebotomy training policy to ensure all standards are met and guidelines remain relevant and current.
  • Coordinate all required Phlebotomy training events and provide high-level monitoring of performance via localised training leads.
  • Manage the Phlebotomy Training Course, working in collaboration with the Management teams, supporting communications, enrolment, theory days, Induction and competency assessments/examinations.
  • Support induction training to all new joiners to Phlebotomy and work closely with the HR team to ensure all onboarding is delivered as required and in a timely manner.
  • Facilitate mentorship to all staff within the team and work with other training leads to ensure strategic training plans are delivered.
  • Support the development of theory and practical-based training, organising classroom-based training with trainers and facilitators.
Key Relationships

The Phlebotomy Training Lead will be expected to regularly and effectively communicate with colleagues within the department as well as senior colleagues and various Trust colleagues across all sites.

  • Synnovis Phlebotomy staff
  • Students
  • Trust staff and clinicians
  • Senior Management
  • Department Leads
  • Team Managers & Team Leaders
Requirements
  • Good all-round education to GCSE and A Level standard or equivalent
  • Degree or equivalent experience in Learning and Development environments
  • Train the trainer certification
Desirable Criteria
  • Phlebotomy Training Qualification
  • Learning and Development qualification
  • CIPD qualification Level 5
  • Presentation qualification
Experience
  • High level of Phlebotomy experience
  • Proven IT skills in Microsoft Word, Excel and Outlook
  • Extensive Phlebotomy experience working at management level
  • Experience in supporting student training
  • Continual review and assessment of training programs to meet corporate objectives e.g. KPIs
  • Working in a highly regulated industry
  • Communicating with a range of customers and healthcare professionals
  • Working as part of a team
  • Working accurately with an attention to detail
Skills & Knowledge
  • Ability to write accurately and legibly
  • Excellent organisation skills and ability to prioritise and organise work
  • Able to follow guidelines and protocols
  • Ability to remain calm whilst working under pressure and to tight deadlines / targets
  • Ability to work with own initiative
  • Willingness to learn
  • Ability to communicate and manage relationships with diverse groups and levels of people including internal and external customers
  • Ability to accurately establish, review and follow written procedures
  • Experience of working with Synfo/LMS

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