Ocean Import Operative
4 weeks ago
Ocean Import Operative Role Overview
Silver Arrow Recruitment is seeking a professional Ocean Import Operative to join our client's team in Birmingham on a permanent basis.
Key Responsibilities:
- Book freight with approved carriers/lines.
- Develop and build relationships to ensure a high level of customer service is provided to clients.
- Take requests and queries and resolve them effectively and efficiently.
- Communicate clearly and accurately with overseas agents and clients to resolve issues and complaints in a timely manner.
- Ensure pre-alert documents are on hand prior to vessel arrival.
- Process supplier invoices.
- Maintain customer and supplier spreadsheets.
- Ensure that the sales department is aware of client activity and business profitability.
- Keep the departmental manager informed of the status of all shipments.
Requirements:
- Good verbal and written communication skills to provide a professional image to customers and suppliers.
- The capacity to work in a high-pressure environment while remaining calm under pressure.
- The ability to instruct a global network of agents, suppliers, shipping lines, and hauliers.
- The skill to prioritize a large number of tasks to ensure accuracy and deliver results with great attention to detail and a high sense of urgency.
- A positive attitude and good problem-solving skills to apply lessons learned.
- Commercial awareness to grow repeat business and develop new opportunities.
- The drive to succeed and contribute to the business.
What We Offer:
- A competitive salary range of £30,000 to £35,000 per annum (depending on experience).
- A pension scheme.
- Training and development opportunities to enhance your skill set.
- Overtime available at time and a half.
- Onsite parking.
- A company uniform.
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