Trading Technology Support Specialist

2 days ago

London, Greater London, United Kingdom BTIG Full time
Job Purpose

BTIG seeks a skilled professional to provide technology support for trading systems to BTIG EMEA. This role focuses on FIX and OMS, and the successful candidate will be open to tasks spanning a wide area of responsibility. The ideal candidate will demonstrate problem-solving and decision-making skills, a 'can-do' attitude, and take initiative as a self-starter.



Duties & Responsibilities
  • Supporting trading flow to ensure seamless execution of trades.
  • Configuring new clients to set up their trading systems.
  • Performing morning checks to identify potential issues.
  • Monitoring alerts to quickly respond to system notifications.
  • First point of contact for escalation of issues to resolve complex problems.
  • Incident management to communicate, resolve, and problem manage system issues.
  • Taking full ownership of issues, tasks, and ad-hoc queries to maintain records, test deliverables, and ensure closure to the satisfaction of the requestor.
  • Working as part of a wider global team using a 'follow the sun' model to provide 24/7 support.
  • Understanding trading flow for all Equities business areas to provide expert support.
  • Working to onboard new clients to set up their trading systems.
  • Working to introduce and support new flows to expand BTIG's trading capabilities.
  • Assisting colleagues in Global Technology, outsourced technology service providers, and product vendor support functions to resolve issues spanning all BTIG offices.


Requirements and Qualifications

Qualification such as BSc, equivalent formal training, or commercial experience is desirable.



Essential Criteria
  • Minimum 2+ years' experience in a similar role.
  • Understanding of FIX and its application in trading systems.
  • Understanding of Equities markets and their trading processes.
  • Working in a front office environment within a financial institution to provide expert support.
  • Problem-solving skills to analyze and resolve complex system issues.
  • Good interpersonal skills to build effective relationships with colleagues and external partners.
  • Ability to listen and appreciate the impact of any issue from the perspective of each and every colleague.
  • Ability to communicate effectively in both oral and written skills with people at all levels of seniority.
  • Time management to manage competing demands and prioritize tasks effectively.
  • Ability to work independently to take ownership of tasks and projects.
  • Ability to multi-task to handle multiple tasks and projects simultaneously.
  • Ability to prioritize tasks and projects to ensure timely completion.


Desirable Criteria
  • An understanding of SQL and the running of queries to generate ad-hoc reports.
  • Use of help desk systems such as Service Now to manage and track system issues.
  • Development languages to enhance system functionality and performance.


Important Notes
  • Must have UK settlement status to work for BTIG.
  • BTIG does not offer sponsorship for work visas of any type.
  • Do not use phone calls to apply, as applicants will be contacted within two weeks if successful.


About BTIG

BTIG is a global financial services firm specializing in institutional trading, investment banking, research, and related brokerage services. With an extensive global footprint and more than 750 employees, BTIG, LLC and its affiliates operate out of 23 cities throughout the U.S., and in Europe, Asia, and Australia. BTIG offers execution, expertise, and insights for equities, equity derivatives, ETFs, and fixed income, currency, and commodities (futures, commodities, foreign exchange, interest rates, credit, and convertible and preferred securities). The firm's core capabilities include global execution, portfolio, electronic, and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research, and strategy, commission management, and more.



BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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