Field Service Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Field Service Supervisor to join our team at Telestack. As a key member of our service team, you will be responsible for supervising our field service duties, including installations, training, and refurbishments of our equipment.
About the Role:
- Supervise field service duties, including installations, training, and refurbishments of Telestack equipment.
- Support our core values, including our safety culture, ensuring risk assessments and method statements are in place for all activities.
- Schedule our service engineers to jobs and make necessary travel plans.
- Provide feedback to customers following jobs via service reports.
- Estimate costs and timeframes for project installation.
- Capture and report field service hours and costs for each job.
- Support our quality and engineering teams with continuous improvement projects across our business.
- Support our customers with general aftermarket issues when needed.
- Support the planning and execution of training schools with our customers.
- Support the maintenance and general upkeep of our tools, equipment, and vehicles.
- Occasional travel to customers may be required.
About Telestack:
Telestack is a leading manufacturer of equipment for the quarrying and aggregate, mining, port, and terminal sectors. We design and manufacture our equipment from our headquarters in Omagh, Northern Ireland. Our team is passionate about delivering high-quality products and services to our customers.
Requirements:
- Minimum of 3 years' experience working in a service environment.
- Proactive attitude towards Safety.
- Excellent attitude towards customer focus.
- Interpersonal skills to lead, supervise, and assign work.
- Competency to read and understand technical drawings and schematics.
- Strong problem-solving skills.
- Creative mind to find ways to improve our workflows, methods, and processes.
- Be computer literate in the usual range of Microsoft products, including MS Excel.
- Hold a valid clean driver's license and passport.
- Able to work effectively with a range of diversified cultures.
- Excellent English verbal and written communication skills.
- Available and dedicated to travel occasionally.
Desired Criteria:
- Recognised qualification in business management.
- NEBOSH certification or similar qualification.
- Recognised qualification relating to mechanical or electrical engineering.
- Previous industry experience with Bulk Materials Handling, Material Processing, or Crushing and Screening industry.
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