Service Operations Leader
2 months ago
Job Title: Service Operations Leader
Location: UK/EU, flexible working arrangements available
Salary: £60,471 - £73,745 per annum, plus 10% bonus
We are looking for a skilled Service Operations Leader to join our team at Canon Europe. In this role, you will be responsible for driving the development of the Target Operating Model for relevant markets based on the agreed Service and Support Strategy.
Key Responsibilities:
- Drive the development of the Target Operating Model for relevant markets.
- Ensure common service business processes, technology platforms, and organization wherever possible, across DRBG.
- Manage and develop direct reports and coach, mentor, and develop Service leads in RSOs.
- Manage the Service profitability in Direct service in close alignment with RSO B2B Service Directors/Managers.
Requirements:
- Strong knowledge of services business and people management capabilities.
- Good stakeholder management skills and ability to influence.
- Innovates by building on skills and experience.
Benefits:
- Annual Bonus and annual pay review.
- Hybrid working - 3 days in the office and 2 days from home.
- Flexible core hours - starting anytime between 07:30am and 10am and finishing any time after 16:00, providing the standard 7 hour day.
- Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase.
- Generous Pension Scheme.
- Private Healthcare and wider medical plan.
- Up to 38% Discount on Canon products.
- Flexible benefits policy.
- Free parking on site.
- Highly Subsidised Costa Coffee on site.
- Discounted rates at Nuffield Health Gym.
- Partnership with Mental Health First Aid UK with a network of mental health champions.
- Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus.
- Learning & Development Opportunities.
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