EPOS System Support Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom University of Birmingham Full time

At the University of Birmingham, we pride ourselves on creating a healthy work-life balance for our employees. To support this goal, we offer a variety of flexible working arrangements and welcome discussions on all forms of flexible working.

The successful candidate will receive a generous package of benefits, including 40 days paid holiday per year, one paid day for volunteering, occupational sick pay, and a pension scheme.

Located in Edgbaston, with excellent transport links to our beautiful campus, this role is an excellent opportunity for someone looking to start their career or take their next step in EPOS system support.

Job Description

This role plays a key part within the Food, Beverage and Retail team, providing technical support and system management for our EPOS system.

You will be responsible for administering and supporting EPOS devices, Chip & Pin devices, and cloud-based server resources. You will also be the first point of contact for support and maintenance for the EPOS system, both software and hardware.

  • Setup of new users, third-party integrations, and cashless facilities for customers
  • Administering the EPOS database, changing day-to-day prices, products, and promotions
  • Training of all members of staff on EPOS tills, cash handling, and PCI Compliance
  • Troubleshooting problems and developing, testing, and implementing new approaches and services

Working closely with the Campus Services IT Manager and central ITS Service Desk, you will provide 1-to-1 technical training and advice to EPOS users and team members.

You will run and maintain reporting accounts for all F, B, & R managers in various reporting tools, ensuring consistent communication with the Food, Beverage and Retail teams at monthly management meetings.

Maintaining technical relationships with service providers and monitoring the performance of EPOS devices and server services are also essential aspects of this role.

The salary for this position is expected to be in the range £28,397 to £33,938 per annum, depending on experience.



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