Control Room Security Specialist
2 weeks ago
Job Title: Control Room Operator
Location: Xsite Braehead, Renfrew
Shift Pattern: Various shift patterns (early shifts, back shifts, night shifts, weekends)
Contract: 40 hours per week (5 over 7-day)
Salary: Competitive
Key Responsibilities
• Ensure the Info Mapp C-Tracker system and electronic daily occurrence log are completed in full.
• Work as part of the control room team, undertaking day-to-day monitoring and delivery of security services within the control room, supporting the security operation at the centre.
• Understand centre requirements and provide security solutions to meet and exceed needs.
• Ensure excellent relationships with centre management, suppliers, colleagues, and customers.
• Report all security issues in line with company and centre procedures.
• Anticipate security issues and alert the mall security team in a prompt and professional manner.
• Work closely and support the mall team as required.
• Monitor and manage the appearance and behaviour of all security personnel.
• Assist the security management team in developing and sharing best practice and using systems and tools to improve service effectiveness.
• Monitor faults with security-related equipment, ensuring they are reported correctly.
• Be fully conversant with operational functions, including access control, CCTV, detection, and alarm systems, ensuring effective monitoring and reporting.
• Ensure all health and safety requirements are followed as per company policies and procedures, including accident reporting and investigation.
• Be the first point of contact for security function-related queries, resolving more complex queries using experience and knowledge, and referring any complaints to the security management team or centre management.
• Access control of the centre's service yards, monitoring all deliveries.
• Be the first response for all centre enquiries and emergencies, reporting to the security manager.
• Encourage and participate in a one-team approach with the mall security officers in delivering a proactive security service to the centre.
• Assist the security manager and centre management with any reasonable or practical request.
• Undertake any other reasonable duties as required to meet the needs of the business.
Required Skills and Experience
- Effective communication skills, both verbal and written.
- Reliable and flexible team player.
- Good customer interpersonal care skills.
- Confident and friendly disposition.
- Attention to detail and vigilance.
- Proactive.
- Understanding of organisational methods and how to make best use of limited time to the greatest effect.
- Well-developed interpersonal and influencing skills, able to negotiate and deal with sensitive and confidential matters with tact and discretion.
- Basic computer skills and an ability to self-teach and learn how to use new software and databases.
- Adaptable and responsive in the face of changes in priorities, plans, and schedules.
- Ensuring understanding and demonstrable implementation of the values of integrity, vigilance, and helpfulness.
- Active steps to maintain communication, recognise achievement, and develop the team community.
Qualifications
- Good written and verbal communication skills.
- High level of integrity.
- 5-year checkable employment record.
- SIA licenced – Valid in date Public Space CCTV licence.
- Qualification in First Aid at Work and AED (or willing to work towards).
Benefits
- On-site parking.
- Overtime available.
- Training opportunities.
- Competitive annual leave.
- Wellness programmes.
- ABM Cares.
- Cycle scheme.
- ABM Referral Scheme.
- Employee Assistance Program (EAP).
- ABM University.
- ABM Training.
- Free On-Site Parking.
- Subsidized Lunch.
- Employee Discounts.
- Store Discounts.
- Full Uniforms Provided.
- Sponsored Training for Licences.
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