Content Strategist

3 days ago


Bristol, Bristol, United Kingdom Motability Operations Ltd Full time
About the Role:
As a Content Strategist at Motability Operations Ltd, you will have the opportunity to create engaging high-quality content and training for our employees and Scheme partners. This position provides a chance to develop e-learning and training content for face-to-face and virtual trainer-led sessions.

You will also develop communication and resources content for email campaigns, our partner website, and internal knowledge management system using online platforms and software. This involves proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme, and partner information into clear and concise content.

Your responsibilities will include identifying areas where effective training, communications, resources, and tools can help drive and improve operational performance, efficiencies, and user experience. You will write and edit copy, including e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. Additionally, you will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages to drive engagement and performance.

You will have knowledge and experience of our systems and platforms and work closely with other content designers to create and deploy training and communication content. This includes setting up learning pathways on our learning management systems, rolling out new content for both employees and partners using our content management systems, knowledge management systems, and email systems.

In this role, you will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes. You will also collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements.

We are looking for someone who is passionate about communication, learning, and development and the difference it can make to our business and Scheme partners. You should have great digital skills and be excited about learning new software and platforms, including Adobe and Microsoft suites, Articulate Rise, content, knowledge, and learning management systems. You must enjoy working in an agile environment and be able to multitask, depending on business needs and changing priorities.

Apart from these requirements, we offer a competitive salary of around £35,000-£40,000 per annum, plus benefits including a 15% non-contributory pension, 28 days annual leave, and funded private medical insurance cover. We also provide generous family leave policies and a hybrid working environment that allows for part-time and flexible working requests. Our offices are designed to be disability-accessible, and we encourage people from all backgrounds to apply.
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