Operational Support Specialist
1 week ago
We require a highly motivated and organised individual to provide operational support in Defence on a part-time basis, contracted to 20 hours per week.
Key Duties:- Receiving and responding to incoming telephone calls and service requests, escalating complaints as necessary.
- Logging and tracking requests using an in-house system, ensuring timely updates and adherence to Service Level Agreement.
- Dispatching calls to relevant departments, upholding exceptional client delivery standards.
- Handling incoming calls with varying queries, resolving issues accurately and efficiently.
- Providing professional and enthusiastic representation of our organisation, resolving stakeholder queries and ensuring excellent customer experience.
- Previous experience in a similar role or position is essential.
- Exceptional communication skills, with the ability to maintain confidentiality and follow procedures.
- Strong organisational skills, prioritising tasks to meet deadlines and ensuring accuracy.
- Intermediate knowledge of Microsoft systems, including Word, Excel, PowerPoint, Outlook, and the Internet.
- Able to work under pressure, individually and as part of a team, with a flexible approach to meet business needs.
- Comfortable working in a hospital environment, with awareness of patient sensitivities.
- This position is subject to a Disclosure & Barring Service check, costs met by the employer.
As part of Compass Group UK&I, ESS supports Defence, Government, and Energy services, operating across 250+ UK military establishments, high-profile police sites, secure environments, and government facilities.
We foster a culture that values diversity, inclusivity, and colleague empowerment, promoting a positive work environment.
Salary Information:£32,000 - £42,000 per annum (dependent on experience).
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