Trade Parts Specialist

7 days ago


Croydon, Greater London, United Kingdom Institute of the Motor Industry. limited Full time

Job Overview:

The Institute of the Motor Industry. limited is seeking an experienced Trade Parts Specialist to join our team in Croydon. This role involves connecting customers with our business, providing exceptional service and support.

Responsibilities:

  • Accurately maintain records within our CRM system.
  • Efficiently handle customer sales orders and queries.
  • Identify opportunities to upsell products and services, driving sales performance.
  • Proactively evaluate and address customer concerns, escalating issues when necessary.
  • Precision in looking up and pre-picking customer parts orders is crucial.
  • Follow up with customers to ensure their needs are met and satisfaction is achieved.
  • Compliance with company policies is essential in all customer interactions.
  • Staying informed about products, services, and policies is vital for success.

Required Skills:

  • Solid analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with data management systems such as Kerridge, CDK, KEYLOOP.

Compensation Package:

This role offers a competitive salary range of approximately $45,000 - $60,000 annually, commensurate with experience.



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