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NOC Team Leader
2 months ago
We are seeking a highly skilled and experienced Technical Leader to join our Network Operations Centre (NOC) team as a NOC Team Leader. This role will play a critical part in ensuring the smooth day-to-day operations of our 24/7 NOC.
Key Responsibilities- Manage a team of NOC Engineers, providing guidance and support to ensure the delivery of high-quality services.
- Develop and implement process improvements to enhance team performance and efficiency.
- Act as the primary escalation point for NOC engineers, both internally and externally with suppliers and wholesale customers.
- Support the NOC in consolidating monitoring systems and transitioning to a more streamlined way of working.
- Monitor team performance, identifying areas for improvement and implementing measures to enhance performance.
- Proven experience in a technical leadership role within an ISP, Telco, or Managed Services environment.
- Excellent understanding of the role of the Network Operations Centre within an ISP.
- Previous experience leading a technical team and providing structured feedback.
- Strong analytical and problem-solving skills, with the ability to communicate technical content to non-technical audiences.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
As a NOC Team Leader at The PSS Group, you will have the opportunity to work with a talented team of professionals, driving process improvements and delivering high-quality services to our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
