Hospitality Operations Manager

7 days ago


Liverpool, Liverpool, United Kingdom Grupo SmartRental Full time

As an English Language Manager at SmartRental Group, you will oversee daily operations of Front Office, Housekeeping, Guest Services, F&B, and Maintenance departments. You will ensure smooth check-in, check-out, and billing processes for short-term and long-term guests. Handle guest complaints and resolve issues promptly to maintain high levels of guest satisfaction.

You will develop and implement strategies to enhance the guest experience, particularly for long-term residents. Conduct regular performance evaluations and provide ongoing coaching to team members. Facilitate cross-training between departments to ensure staff flexibility and operational coverage.



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