Service Delivery Expert

6 days ago

Liverpool, Liverpool, United Kingdom Trident Search Full time
Service Delivery Analyst

Trident Search is seeking a highly skilled Service Delivery Analyst to join our team. As a key member of our MSP, you will play a crucial role in ensuring the delivery of exceptional service to our clients.

Key Responsibilities:
  • Foster Strong Customer Relationships
  • Develop and present clear, professional, and comprehensive reports on service performance, incidents, and improvements to customers and relevant stakeholders
  • Communicate with customers, answering their questions clearly and concisely
  • Understand the data gathered to be able to present technical service reports
  • Be the go-between for the technical team and clients, ensuring expectations are met
  • Document meeting minutes
  • Track and manage action logs, with actions completed within the required timeframe
  • Stay current with the latest cyber threats, security developments, and technologies to ensure our security operations continue to be effective and cutting-edge
Requirements:
  • Previous experience within a Service Delivery Analyst role
  • A background within a MSSP environment
  • An understanding of the distinctive tasks of managed security services
  • Accustomed with cloud security best practices within AWS or Azure
  • Knowledge of SQL, SPL, and KQL, understanding the creation of security rules and analytics
  • Active or ability to obtain Security Check (SC) clearance

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional service to our clients. If you have a strong background in service delivery and a keen interest in cyber security, we would love to hear from you.

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