Customer Support Operations Manager

5 days ago


Skelmersdale, Lancashire, United Kingdom Co-operative Bank plc Full time
Job Description

We are looking for a highly motivated Customer Support Operations Manager to join our team at Co-operative Bank plc.

The successful candidate will be responsible for providing exceptional customer service, supporting the team, and maintaining a deep understanding of our products and services.

You will have excellent leadership skills, a strong understanding of customer service principles, and the ability to work effectively in a team environment.

Key Responsibilities
  • Supporting the team by sharing best practices and seeking opportunities for improvement.
  • Maintaining a working knowledge of our products and services, including competitors, to understand and meet customer needs.
  • Recognizing customers in financial difficulties and working with them to reach a mutually acceptable solution.
  • Following and understanding regulatory policies and processes.

Our compensation package includes a salary of £28,000 - £32,000 per annum, based on experience, plus benefits such as 27 days holiday, rising to 30 with service, free on-site parking, and a performance-based annual bonus scheme.



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